13,993 Online Fraud Reported

NEW DELHI: The Consumer Protection Act,1986 has been enacted to better protect the interests of the consumers. It covers all goods and services and all mode of transactions including e-commerce. Under the provision of the said Act, a three tier quasi-judicial mechanism, called Consumer Fora, where consumer can file a complaint against any unfair trade practices including those on e-commerce is provided.


Financial year wise number of fraud dockets registered under the e-commerce platform at the National Consumer Helpline are as under:































Financial Year



Fraud Online shopping Cases



12 Aug. 2016- Mar.17



977



April2017-Mar.18



2, 441



April2018-Mar.19



4,955



April2019-Nov.19



5,620



Total



13,993




From August 2016, the portal www.consumerhelpline.gov.in has been developed to provide a platform to consumers to register their complaints. Further, the National Consumer Helpline (NCH) has partnered with some companies to resolve their customer complaints.


This is an alternate grievance redressal method, and is a completely voluntary initiative taken up by these companies. NCH advise to consumers for fraudulent transactions is to lodge an FIR /make a police Complaint or to Cyber Cell, if company is not traceable.